Operator Information and Legal Status
Legal Entity and Registration
The gambling services accessible through this website are provided by 888 UK Limited, a company incorporated in Gibraltar under company number 111791. The registered office of 888 UK Limited is located at 601-701 Europort, Gibraltar, GX11 1AA.
888 UK Limited forms part of the broader Evoke Plc group of companies. Any reference to “888 Casino” or “888” on this website refers to the trading name under which 888 UK Limited operates its remote gambling services in Great Britain.
Regulatory Authorisation
888 UK Limited is licensed and regulated in Great Britain by the UK Gambling Commission (UKGC) under account number 39028. The UK Gambling Commission is the statutory body responsible for regulating commercial gambling in Great Britain pursuant to the Gambling Act 2005. The Commission’s register of licensed operators is publicly accessible at registers.gamblingcommission.gov.uk.
888 UK Limited holds the following active remote operating licences under account number 39028, all originally issued on 1 November 2014:
- Remote Casino Licence – covering online slots, table games, and live dealer products
- Remote Bingo Licence – covering real-money bingo products
- General Betting Standard Real Event Licence – covering sports betting on actual sporting events
- General Betting Standard Virtual Event Licence – covering betting on virtual and simulated events (granted 16 April 2020)
All four licences are currently active. There are no recorded expiry dates applicable to these licences, and no suspensions or revocations have been issued against 888 UK Limited by the UK Gambling Commission.
Territory of Service
The services provided under the above licences are available exclusively to customers located in Great Britain (England, Scotland, and Wales). Persons located in Northern Ireland, or in any other jurisdiction where online gambling is prohibited or unlicensed, are not permitted to use these services.
Age Verification and Access Restrictions
In accordance with the Gambling Act 2005 and the conditions of the UKGC operating licence, gambling services provided by 888 UK Limited are available only to persons who are 18 years of age or older. It is an offence under English law for any person under the age of 18 to gamble, and equally an offence for any person to facilitate gambling by a minor.
888 UK Limited applies mandatory age and identity verification procedures before any customer is permitted to deposit funds or participate in real-money gambling activities. These procedures form part of the operator’s wider Know Your Customer (KYC) obligations. In circumstances where a customer’s age cannot be confirmed by automated means, access to gambling services will be suspended pending satisfactory manual verification.
Customers who are concerned about underage access are encouraged to make use of third-party parental control and content filtering tools. Further information is available through GamCare and the UK Gambling Commission.
Anti-Money Laundering and Know Your Customer Policy
Legal Framework
888 UK Limited is subject to the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017, as amended, and to the licence conditions and codes of practice issued by the UK Gambling Commission relating to financial crime and source of funds. The operator maintains a formal Anti-Money Laundering (AML) policy and compliance programme, which is subject to periodic internal review and regulatory oversight.
Customer Due Diligence
In accordance with applicable AML obligations and UKGC licence conditions, 888 UK Limited carries out customer due diligence (CDD) on all account holders. This process may include, but is not limited to, the following measures:
- Verification of the customer’s full legal name, date of birth, and residential address using documentary evidence or electronic verification sources
- Confirmation of the customer’s identity by means of government-issued photographic identification (such as a valid passport or driving licence)
- Verification of proof of address by means of a recent utility bill, bank statement, or equivalent document
- Source of funds and source of wealth checks, applied where customer activity or deposit volumes indicate a need for enhanced due diligence (EDD)
- Ongoing monitoring of customer accounts for transactional patterns consistent with money laundering, fraud, or other financial crime
Reporting Obligations
888 UK Limited maintains internal procedures for the identification, escalation, and reporting of suspicious activity in accordance with the Proceeds of Crime Act 2002 and the Terrorism Act 2000. Where the operator has reasonable grounds to suspect money laundering or terrorist financing, it is obliged to submit a Suspicious Activity Report (SAR) to the National Crime Agency (NCA). Provision of gambling services may be suspended pending the outcome of such a report.
Customers are required to co-operate with all reasonable requests for documentation or information made pursuant to the operator’s AML and KYC obligations. Failure to provide requested information within a reasonable period may result in account suspension or closure, and any funds held may be subject to further investigation.
Data Protection and Privacy
Applicable Legislation
888 UK Limited processes the personal data of its customers in accordance with the UK General Data Protection Regulation (UK GDPR) as retained in domestic law by the European Union (Withdrawal) Act 2018, and the Data Protection Act 2018. The operator acts as a data controller in respect of personal data collected through registration, account management, and the provision of gambling services.
Purpose and Lawful Basis for Processing
Personal data is collected and processed for the following primary purposes, each supported by an appropriate lawful basis under Article 6 of the UK GDPR:
- Fulfilment of the contractual obligations arising from the customer account agreement, including account administration, processing of transactions, and provision of gambling services
- Compliance with legal obligations, including AML, KYC, age verification, and responsible gambling requirements imposed by statute or regulatory licence condition
- Protection of the legitimate interests of the operator and third parties, including fraud prevention, security monitoring, and system integrity
- Where applicable, and subject to the customer’s freely given and specific consent, the provision of marketing communications relating to products and promotional offers
Data Retention and Security
Personal data is retained only for as long as is necessary for the purposes for which it was collected, or as required by law. In accordance with anti-money laundering legislation, certain categories of customer data must be retained for a minimum period of five years following the end of the business relationship.
888 UK Limited employs technical and organisational security measures, including industry-standard encryption protocols (SSL/TLS), access controls, and regular security assessments, to protect personal data against unauthorised access, disclosure, alteration, or destruction.
Customer Rights
Customers have the following rights in respect of their personal data, exercisable subject to applicable exemptions under data protection law:
- The right to access personal data held by the operator
- The right to rectification of inaccurate or incomplete data
- The right to erasure, where processing is no longer justified
- The right to restriction of processing in defined circumstances
- The right to data portability in a structured, commonly used and machine-readable format
- The right to object to processing based on legitimate interests
- The right to withdraw consent at any time, where processing is consent-based
Requests to exercise any of the above rights should be directed to the operator’s data protection team via the contact details provided in the Privacy Policy. Customers who are dissatisfied with the handling of their personal data have the right to lodge a complaint with the Information Commissioner’s Office (ICO), which is the supervisory authority for data protection in the United Kingdom. The ICO can be contacted at ico.org.uk.
Responsible Gambling
Regulatory Obligations
888 UK Limited is bound by the Social Responsibility Code (SRC) and the Ordinary Code Provisions (OCP) issued by the UK Gambling Commission as conditions of its operating licence. These obligations require the operator to take all reasonable steps to prevent gambling-related harm, to identify customers who may be experiencing difficulties, and to provide appropriate tools and information to support informed decision-making.
Customer Protection Tools
The following responsible gambling tools are available to all registered customers without restriction:
- Deposit limits: Customers may set daily, weekly, or monthly limits on the amount of funds they deposit into their account. Reductions to limits take effect immediately; increases are subject to a 24-hour cooling-off period.
- Time limits and session reminders: Customers may set time-based alerts and session limits to manage the duration of their gambling activity.
- Loss limits: Customers may set limits on the amount they are permitted to lose within a defined period.
- Reality checks: Pop-up notifications can be configured to remind customers of the time elapsed during a gambling session.
- Self-exclusion: Customers who wish to stop gambling may self-exclude for a defined period, with a minimum duration of six months. Self-exclusions can also be applied via the national self-exclusion scheme, GAMSTOP, which covers all UKGC-licensed operators simultaneously.
- Account cooling-off periods: Customers may request a temporary break from gambling without permanently closing their account.
Support and Information
Customers seeking independent support, guidance, or treatment in connection with gambling-related harm may contact the following organisations free of charge:
- GamCare – National helpline: 0808 8020 133 (available 24 hours a day, 7 days a week)
- BeGambleAware – Information, advice, and access to treatment services
- Gamblers Anonymous UK – Peer support and recovery programme
- NHS – Free treatment for gambling disorders via the NHS Northern Gambling Service and other specialist clinics
Gambling is intended to be a form of entertainment. It should not be regarded as a source of income or a means of recovering previous losses. The operator encourages all customers to gamble responsibly and within their means.
Complaints and Dispute Resolution
Internal Complaints Procedure
Customers who wish to raise a complaint regarding any aspect of the services provided by 888 UK Limited should, in the first instance, contact the customer support team directly through the channels available on this website. All complaints are acknowledged promptly and investigated in accordance with the operator’s internal complaints handling procedure.
The operator will endeavour to provide a substantive response to all complaints within eight weeks of receipt. Where a complaint cannot be resolved within that period, or where the customer remains dissatisfied following the operator’s final response, the matter may be escalated to an approved Alternative Dispute Resolution (ADR) provider.
Alternative Dispute Resolution
In accordance with UKGC licence condition 12.1, 888 UK Limited has contracted with an approved ADR provider to handle unresolved disputes. Where a customer has exhausted the operator’s internal complaints process and remains dissatisfied, the dispute may be referred, free of charge, to one of the following UKGC-approved ADR bodies:
- The Independent Betting Adjudication Service (IBAS) – a gambling-specialist ADR service providing impartial adjudication on disputes between licensed operators and their customers
- eCOGRA – an internationally approved independent testing agency and ADR provider operating within the remote gambling sector
ADR referrals should be made only after the operator’s internal complaints procedure has been completed and a deadlock has been formally confirmed, or upon the expiry of the eight-week period without a satisfactory resolution. ADR rulings are non-binding on the customer, who retains the right to pursue the matter through the courts independently of the ADR outcome.
Regulatory Escalation
Customers who consider that the operator has breached the conditions of its UKGC operating licence, or who wish to raise a concern of a regulatory nature, may contact the UK Gambling Commission directly at gamblingcommission.gov.uk. The Commission does not adjudicate on individual financial disputes but may take regulatory action in response to systemic non-compliance.
Accuracy and Updates
The information set out on this page is provided in good faith and reflects the regulatory and legal position of 888 UK Limited as at the date of last review. Regulatory requirements, licence conditions, and legislative provisions are subject to change. Customers are advised to consult this page periodically and to refer directly to the UK Gambling Commission’s public register for the most current details of the operator’s licensing status.
Nothing on this page constitutes legal advice. Customers with specific legal queries are advised to seek independent legal counsel.